Company Overview

Mine Vision Systems (MVS) is dedicated to providing advanced workflow-integrated perception and automation systems which improve speed, safety and productivity for the mining industry. We are a spinout from Carnegie Mellon University’s National Robotics Engineering Center, and are headquartered in Pittsburgh but have employees working remotely across the world. We are recruiting people that thrive in the fast pace of a startup environment and seek the fulfillment that comes with driving and solving problems often independent of job descriptions. Following the successful product launch of our FaceCapture™ Mapping System, we are in a growth mode and we are seeking a Technical Services Geologist / Customer Support role. The right person will help inform and persuade prospective customers about the benefits of our technology and then support new and existing clients to effectively implement the system. This is a remote working position where the ideal candidate will be located in the Abitibi or neighboring regions, and will require 50% traveling to client sites both domestically and internationally.

Come join a team with an exciting product that helps Production geologists capture data more quickly, safely, and accurately than ever before possible. MVS’s first killer app, FaceCapture, is quickly gaining momentum in the mining industry as a valuable tool for face mapping. The system saves considerable time at the face and in the office for production geologists, while the data is more accurate and quickly and easily exported into all Mine Planning and Geologist software packages for modeling. Surveyors can also use the data for Volumetric calculations and daily tasks, making it an extremely useful product that mines are eager to adopt.    

Essential Functions

• Work in a safe and professional manner, underground and at remote locations
  • Candidate should have Common Core certification
• Provide training, technical support, and consulting services to customers, including:
  • Train customers who have a diverse set of technical and mining industry backgrounds
  • Ensure the customer feels that their experience is positive and productive
  • Assess, properly document, and resolve issues in a timely manner  
  • Communicate confidently and effectively with customers, creating excitement for adoption of MVS technologies
  • Gather customer feedback at mine sites and through remote touchpoints 
• Support the sales and commercial teams to create a compelling case for each new customer to purchase MVS technology, and then expand usage over time
• Test and familiarize yourself with new versions of products when required
• Contribute to the ongoing development and improvement of training materials
• Encourage an environment of collaboration by engaging in teamwork and building relationships across departments
• Respond to and courteously accept unexpected requests on behalf of management and other staff whenever possible
• Travel up to 50% both within Canada and internationally

Knowledge, Skills and Abilities

• Prior underground experience in Technical Services strongly preferred: e.g. in Geology, Geotech, Engineering, etc.
• Bachelor of Science in Geology or Engineering strongly preferred
• Confident, positive customer service approach 
• Self-starter with the ability to learn new concepts quickly
• Demonstrates understanding of underground face mapping concepts
• Experience with underground mapping, modeling, and/or engineering software
• Ability to work within a team environment and possess excellent communication skills 
• Ability to deal with multiple, competing demands and prioritize appropriately
• Ability to speak in public and provide presentations before an audience
• Excellent written, speaking, and reading comprehension skills in the English language
• Preference for secondary language skills: ideally Spanish, French, or Portuguese (Brazilian)

Physical requirements

• Frequent sitting, standing, typing, use of hands, travel on airplanes, and working in underground mines
• Valid driver's license and passport
• Occasional: bending, reaching, confined spaces, and lifting up to 50 lbs

Benefits

• Competitive salary
• Full benefits offering including: medical, dental, vision, disability, life insurance
• Generous PTO
• Fully remote position
• Small team that allows for immediate impact and showcasing of your talents
• Opportunity for hands-on work with cutting edge technology